Shipping FAQ
Shipping
Our shipping rates are tiered based on cost, which is significantly less expensive than following the trend to automatically charge USPS or UPS rates. Please see the chart at the bottom of this page for a complete list of shipping costs.
Please also note that in rare cases, additional shipping charges may be applicable to extremely heavy or bulky items. In these cases, you will receive a courtesy contact notifying you of the charges prior to processing your order.
I live within driving distance. Can I order parts online and pick them up in the store without having to pay for shipping?
YES! Our local customers have kept us going since 2007 and remain top priority. As you are completing the check-out process, simply click on “Will Call,” and freight costs will be waived! Many parts are in stock and available for you to pick up at your convenience; however, you will want to contact our parts department to be sure. Parts that we do not stock are ordered from the manufacturer and generally arrive within 10 to 12 days–subject to availability.
What is your return policy?
No returns, exchanges or warranty without receipt or after 30 days. Returns on engines are not accepted because of federal shipping regulations, and all electrical parts and electrical equipment are final sale. A 25% restocking fee on returned special order parts and all equipment purchases may apply. Customers will pay return shipping. If you have a question about a return, please contact customer service.
Will Hendershot Performance ever sell my personal information?
NO! Your personal information will be kept private. We use the information you submit for order confirmations, not for solicitation.
How long do orders normally take to ship out?
Orders normally take 2-14 business days to ship, depending on our inventory. Even though we have a large selection of parts we do not carry everything shown on our Website.
What exactly do you charge for shipping?
Shipping is based on the Shipping Zone, package size, and weight. The shipping rates are a rough estimate of what the charges maybe for your order to ship. Additional charges may apply depending on shipping zone, package size, and weight. You will be notified of a shipping charge increase before your payment is processed. Any order over $150.00 is free shipping regardless of shipping zone, package size, or weight.
| For Orders Totaling | Shipping Rate |
| Between $0.01 and $25.00 | $9.99 |
| Between $25.01 and $50.00 | $11.99 |
| Between $50.01 and $75.00 | $14.99 |
| Between $75.01 and $100.00 | $16.99 |
| Between $100.01 and $150.00 | $18.99 |
| Over $150.00 | Free |